Privacy Policy

PURCHASE CONTRACT

This website is operated by LankaFoods By using the www.lankafoods.co.uk website you are bound by these terms and conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order.

TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUARY RIGHTS.

Make sure you understand the precise terms and conditions applicable to your site visit or purchase.

We may update our terms and conditions at any time. To assist you in determining whether the Terms and Conditions have changed you will be notified by email which you have provided on registration. If you do not accept any changes in the terms and conditions you should not continue to use www.lankafoods.co.uk If you wish to continue and order goods after we have published any changes you will be bound by those changes.

REGISTRATION

End-User: Customer

To register with www.lankafoods.co.uk you must be 18 years of age or older.

You must ensure that the details you provide upon registration are correct and complete.

If any changes are to be made to your current details you must inform us immediately.

(Or simply go to your personal details and change)

Businesses & Sole Traders

If you are a business or a sole trader you must register with us under our business registration which is free of charge but you must be an already registered business or sole trader.

Wholesale prices will occur for businesses only but there is a minimum order for each product. Products are subject to availability. We may limit the quantities of goods supplied to any one customer or business if in our opinion the quantity ordered jeopardises availability for other customers.

Password & Customer Account Protection

The password we ask you to create must be kept confidential and should not be disclosed with anyone.

You will be responsible for any orders placed and submitted under your password-protected account.

DELIVERY

Delivery days and times will be specified on the delivery booking page and will be made to the address provided by you when you register on our website.

If the delivery address is different from your registered address you can change the address when booking for delivery.

We reserve the right to restrict deliveries to certain areas and eliminate certain areas from our delivery schedule itself.

If your area is not on our schedule then we will arrange a courier service – Charges will apply according to weight and area.

We take special care to endeavor that the deliveries will be made between short time slots and accordingly.

It is your responsibility to ensure that an appropriate person is available at the delivery address on scheduled delivery day and time slot.

If no one is at the address on time of delivery then a delivery note will be left at your address and the goods will be retained by us. We will contact you as soon as possible to re-arrange the delivery.

Should you fail to be at the address we are entitled to charge you for the delivery.

Please note that adverse weather conditions or any other events outside our control may result in late deliveries or even cancelled delivery. In that case, we will contact you and re-arrange the delivery. The cost of goods and delivery charge if included will not change.

PAYMENT

Method of Payment

Payment can be made by Debit, Credit cards and business card accounts.

Charges will be made to credit card users. (2%)

There will be no credit issued on our online service, so once payment is received then only can we release your goods for delivery.

DEFECTIVE GOODS

We guarantee the quality of our goods. You must inspect the items on delivery and notify the driver or us promptly in writing, by phoning our head office (details below) .If there is any dissatisfaction with your order we will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 3 days of delivery of the goods. We will arrange with you for the goods to be returned to us.

We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

AMENDMENT OF ORDERS AND CANCELLATION RIGHTS

The confirmation e-mail you receive from us confirming your order will set out the last time that, you may amend your order prior to delivery.

You have 3 days to amend or cancel your order before the requested delivery day. If delivery has already been despatched you may be charged for the full delivery charge.

The refund could take up to two weeks on cancelled orders.

Amended orders may be despatched at a later date of delivery requested. If you do need the delivery on the same day first requested a surcharge might be added to your bill.

SPECIAL OFFERS & PROMOTIONS

From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.

We will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

We reserve the right to offer in our complete discretion different customers different special offers, and promotions.

CUSTOMER COMPLAINTS

Email: [email protected]

Contact Phone Number: +44-014 5379-8288

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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

Introduction

We are committed to protecting your privacy online. The following Terms and Conditions apply only to placing an order of goods listed on our website www.lankafoods.co.uk.

Please read them carefully before purchasing. They do not affect your statutory rights. The use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions from the website to the exclusion of any other terms and conditions. If you do not agree to be bound by these terms and conditions you should stop using the website immediately.

www.lankafoods.co.uk. is a website operated by SATH FOODS LTD is registered in England and Wales under company number 14325792. No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

DEFINITIONS AND INTERPRETATION

In this Agreement the following terms shall have the following meanings:

1- Age Restrictions:

Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

2- Business Customers:

These Terms and Conditions do not apply to customers buying Goods in the course of business. If you are a Business Customer please email us to [email protected]

3- Intellectual Property:

1. Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of www.lankafoods.co.uk our affiliates or other relevant third parties.

2. By continuing to use the Web Site you acknowledge that such material is protected by applicable the United Kingdom and International intellectual property and other laws.

3. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by www.lankafoods.co.uk.

4- Third Party Intellectual Property:

1. Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

2. You may not reproduce, copy, distribute, store, or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

5- Links to Other Web Sites:

1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of www.lankafoods.co.uk or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

2.- The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

6- Links to this Web Site:

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.lankafoods.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of www.lankafoods.co.uk in writing. To find out more please contact us by email at [email protected]

7- Use of Communications Facilities:

When using the inquiry form or any other System on the Web Site you should do so in accordance with the following rules:

1. You must not use obscene or vulgar language;

2. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

3. You must not submit content that is intended to promote or incite violence;

4. The means by which you identify yourself must not violate these terms of use or any applicable laws;

5. You must not impersonate other people, particularly employees and representatives of www.lankafoods.co.uk or our affiliates

6. You must not use our System for unauthorized mass communication such as “spam” or “junk mail”.

You acknowledge that www.lankafoods.co.uk reserves the right to monitor any and all communications made to us or using our System.

8- Accounts:

In order to purchase Goods on this Web Site and to use the similar facilities, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site and we may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that:

1. all information you submit is accurate and truthful;

2. you have permission to submit Payment Information where permission may be required; and

3. you will keep this information accurate and up-to-date

Your creation of an Account is a further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password. accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your Account details have been obtained by another without consent, you should contact www.lankafoods.co.uk immediately to suspend your Account and cancel any unauthorized purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorized purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, www.lankafoods.co.uk accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

When choosing your username, you are required to adhere to the terms set out above in Clause Any failure to do so could result in the suspension and/or deletion of your Account.

9- Termination and Cancellation:

1. Either www.lankafoods.co.uk or you may terminate your Account. If www.lankafoods.co.uk terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

2. If www.lankafoods.co.uk terminates your Account, any current or pending purchases on your Account will be canceled and will not be dispatched.

3. www.lankafoods.co.uk reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

4. If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

5. If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

10- Goods, Pricing, and Availability:

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from www.lankafoods.co.uk correspond to the actual Goods, www.lankafoods.co.uk is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods.

1. Where appropriate, you may be required to select the required [size] [model] [colour] [number] [pack] [other features] of the Goods that you are purchasing.

2. www.lankafoods.co.uk does not represent or warrant that such Goods will be available. Stock indications are not provided on the Web Site.

3. All pricing information on the Website is correct at the time of going online. www.lankafoods.co.uk reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated as and when required.

4. In the event that prices are changed during the course of time between an order being placed for Goods and www.lankafoods.co.uk processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

5. Prices on the Website do include VAT.

6. Images may not match 100% of the goods. Price marks & Offers mentioned on the products’ top cover are not applicable unless it is mentioned on the website. Due to courier expenses, All Price Marks are applicable only for sale at the shop.

Please note: Business days are defined as Monday to Friday 8 am-10 pm. Next-day or selected-day delivery options are only possible if we receive your order before 2 pm from Monday to Thursday (excluding some Fruits, Vegetables, and Sweets which are only dispatched on availability). If there is any doubt – feel free to email [email protected]

It may not be possible to deliver all leaf items as some of these items are imported and deliveries are dependent on weather conditions in the country of origin.

Where delivery instructions are left, ie without a signature, we cannot be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you. Delivery will be done between 8:00 AM till 5:00 PM, a prior intimation about expected delivery time will be sent by the shipping agency. It’s the responsibility of the person to facilitate to receive goods. It’s customer responsibility to follow up with the shipping agency to fix an alternative time/date to collect the consignment.

Backorders in the unlikely event that an item you ordered is not in stock we reserve the right to substitute it with smaller pack sizes, making up the required quantity, and/or another Brand of similar quality. Failing this we will either a) automatically refund the item or, b) if the item(s) represent a major part of your order, we would email you to advise you of the situation, with potential options, and request your advice on how you would like to proceed.

99% of the Orders placed before 2 pm BST are dispatched the same day (Monday to Thursday, excluding bank holidays), orders placed after 2 pm BST Thursday are dispatched the following Monday subject to Saturday delivery. But maybe delayed due to some extraordinary situations.

If you are unable to receive your parcel please contact us within 5 days from estimated delivery.

11- Returns Policy:

www.lankafoods.co.uk always aims to provide high-quality Goods that are fault-free and undamaged. On occasion, goods may need to be returned. Returns are governed by the following terms and conditions.

The following items are excluded from our returns policy:

Beauty Products, Food Products, and Incense Products. These products can only be returned in accordance with your legal rights.

Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us. Please note you will be asked to provide photographic evidence of any damaged goods.

You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide a replacement(s) as applicable.

Refunds will only be made via the credit/debit card used for the original transaction. Refunds will be send Where an order qualified for free delivery and packing, we will deduct our delivery and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return delivery fees.

To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. www.lankafoods.co.uk will not be liable for goods that are lost or damaged in transit and recommends that you obtain proof of posting.

Any uncollected packages that are returned to us, which include fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products that may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.

Any goods dispatched by us in error remain the property of www.lankafoods.co.uk If you receive any goods by mistake, that weren’t ordered, please contact us within 7 days to arrange for us to collect them.

12- Privacy:

The information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorize us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card, and to authorize the transaction.

13- Disclaimers:

1. www.lankafoods.co.uk makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

2. No part of this Web Site is intended to constitute advice and the content of this Web site should not be relied upon when making any decisions or taking any action of any kind.

No part of this Website is intended to constitute a contractual offer capable of acceptance.

14- Changes to the Service and these Terms and Conditions:

www.lankafoods.co.uk reserves the right to change these terms and conditions from time to time without notice and any changes will take effect on the day they are posted. If we are notified of any inaccuracies or mistakes in the material provided on the site, we will try to correct it as soon as possible. Such changes posted on the website will be deemed as accepted by your continued use of the website and it constitutes your agreement to be bound by the prevailing terms and conditions. You are requested to read these terms and conditions prior to placing an order. Before you place an order, if you have any questions relating to these terms and conditions please contact us at our Customer Service by email or telephone.

15- Availability of the Web Site:

The Service is provided as-is and on an as-available basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality.

www.lankafoods.co.uk accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

16- Limitation of Liability:

1. To the maximum extent permitted by law, www.lankafoods.co.uk accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

2. Nothing in these Terms and Conditions excludes or restricts www.lankafoods.co.uk liability for death or personal injury resulting from any negligence or fraud on the part of www.lankafoods.co.uk.

3. Nothing in these Terms and Conditions excludes or restricts www.lankafoods.co.uk liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.

4. Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

17- No Waiver:

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

18- Previous Terms and Conditions:

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

19- Notices:

All notices/communications shall be given to us by post to our Premises (see address above) with a copy by email to [email protected] Such notice will be deemed received on the day of receipt of the letter in the post only.

20- Law and Jurisdiction:

These terms and conditions and the relationship between you and www.lankafoods.co.uk shall be governed by and construed in accordance with the Law of England and Wales and www.lankafoods.co.uk and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

21- Response times to email queries:

We will attempt to respond to all queries within 1-2 business days.

22- Unforeseen Circumstances:

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of unforeseen circumstances like an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

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